Outcome driven support engagements that are driven by KPIs& measured by SLAs
Level 2 Technical Support Services is not only responsible for assisting Level 1 support teams but also in triaging escalating / complex issues & solving technical problems. By outsourcing level 2 Technical support to Ascent, you can focus on your core areas business.
24 X 7
Multi Model Pricing Structure
Increased Automation & Effective Integration of ITSM, TAM ITOM & other solutions Improve Customer Satisfaction